Shipping & Returns Policy
Last Updated: July 8, 2026
Thank you for choosing Chariton General Store LLC. This Shipping & Returns Policy explains how shipping, local delivery, pickup, and returns work for orders placed through charitongeneralstore.com.

Where we ship
Nationwide shipping (U.S. only): We ship to addresses within the United States.

Free local delivery (southern Iowa): Eligible addresses can select Local Delivery at checkout.
Local pickup: Available at our business address.
Processing time

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email.
You’ll receive a shipping confirmation email when your order leaves our store.

Some items (including heavy/oversized products and high-volume periods) may take longer. If we expect a meaningful delay, we’ll contact you using the info provided at checkout.


Shipping costs and carriers
Shipping charges are calculated at checkout based on the items ordered (weight/size) and destination.
We commonly use USPS, UPS, and FedEx (or another comparable carrier if needed).

Certain heavy or oversized items may have higher shipping costs, require freight, or be limited to local delivery or pickup.

Estimated transit times
Standard shipping (U.S.): typically 3–7 business days in transit after your order ships.
Carrier delays, weather, holidays, and other events outside our control may affect delivery times.

Free local delivery (southern Iowa)
If your address qualifies, Local Delivery will appear at checkout.
Local delivery typically occurs within 1–3 business days after your order is processed (timing can vary with routes, weather, and order volume).
Please provide a complete, accurate delivery address and any helpful notes (gate codes, preferred drop spot, etc.). If we can’t safely deliver, we may contact you to reschedule or arrange pickup.

Local pickup
Most pickup orders are ready within 24 hours (business days). We’ll email you when it’s ready.
Pickup location: 25915 482nd St, Chariton, IA 50049.
Please bring your order confirmation (digital is fine). If someone else is picking up, let us know in advance.

Tracking
When your order ships, you’ll receive tracking information (when available).
Please allow up to 48 hours for tracking to update after the label is created.

If there’s a problem, please contact us so we can help.

Damaged items
Email us as soon as possible after delivery with your order number and photos of (1) the damaged item, (2) the packaging, and (3) the shipping label.
Please keep all original packaging materials until the issue is resolved.

Lost packages / missing deliveries
Check tracking and look around your delivery location (porch, side door, mailbox, etc.).
If tracking shows delivered but you can’t find the package, contact the carrier (they may have GPS details or additional info).
If your package appears lost in transit, contact us and we’ll do our best to help you file a carrier claim or determine next steps.

Please note: Chariton General Store LLC is not responsible for shipping delays or losses caused by the carrier, incorrect/incomplete addresses, or theft after a package is marked delivered. That said, we’ll work with you in good faith to help resolve issues.

Some products have special shipping or fulfillment limits:

Farm & supply items / heavy or oversized products: May require additional shipping charges, freight service, or may be restricted to local delivery or pickup only.

Veterinary Feed Directive (VFD) items: Orders containing VFD items will not be released until a valid Veterinary Feed Directive is confirmed.

Food and body care items: Please retrieve deliveries promptly to maintain product quality, especially during extreme temperatures.

Refill Station items: Refill Station products are primarily intended for local delivery or pickup.

If something isn’t right, contact us and we’ll work with you.


Start a return: Email us with your order number and a brief description of the issue. We’ll let you know if the item is eligible and what the next steps are.
Condition of returns: Items must be returned in original condition unless they arrived damaged or defective.

Non-returnable items: Some items may not be eligible for return (for example, certain food, body care, refill, or other consumable items). If a product can’t be returned, we’ll let you know when you reach out.

Return shipping: Unless the return is due to our error (wrong item shipped) or damage/defect, the customer is responsible for return shipping costs.

Refunds: If approved, refunds are typically issued to the original payment method after we receive and inspect the returned item. Shipping charges are not refundable unless required by law or the return is due to our error.

Questions about shipping, delivery, returns, tracking, or an order issue? Contact us:
Chariton General Store LLC  
25915 482nd St, Chariton, IA 50049  
Phone: (641) 203-5625  
Email: charitongeneralstore@gmail.com

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